01 — Submit a request
Open a service request with your system ID or order number, or ask your installer to file one for you.
Service that keeps you powered.
Repairs, returns and on-site support — handled with your certified installer so your system stays at full performance.
How service works
02 — Remote diagnosis
Our team reviews diagnostics from the app and pinpoints the issue — many cases are resolved remotely.
03 — Repair or replace
If hardware service is needed, we coordinate parts and a certified technician, on-site when required.
04 — Resolved & verified
We confirm the system is back to full performance and log the case under your warranty.
What’s covered
Manufacturing defects and hardware faults are covered under your product warranty. For coverage periods and how to extend them, see the Warranty page. For quick answers, visit the Help center.